My order arrived in several boxes—or a part seems missing

Your order may ship in more than one package, sometimes with different carriers. One delivered box does not necessarily mean the entire order has arrived.

Check before discarding the packaging

1. Open your order/shipping notifications and check every tracking number. Boxes may arrive on different days.
2. Compare the selected product’s What’s Included list with the parts received. Accessories shown in a product photograph may be sold separately.
3. Inspect packing supports, cardboard bases, small bags and taped hardware carefully. In some motor shipments, mounting bolts are taped to the motor box; small set screws may already be in the wheel hub.
4. Keep packaging and labels until you have checked all parts and any damage.

If something is still missing or damaged

Email support@diktatorgrinder.com promptly with your order number, the missing part or quantity, photos of the parts and packaging, and the tracking numbers/labels for the boxes received. For damage, include a close-up and a photo of the whole item. We will check the shipment and help with the next step.

See Order Confirmation & Tracking Your Order and Why Your Tracking Number May Not Work Right Away for tracking help.