Changing an order, requesting a return or using store credit

For an order change or return, contact the Diktator team with your order number and the item involved. The current refund policy explains return eligibility, conditions and applicable charges.

Changing or cancelling an order

Contact us as soon as possible. Once an order is packed or shipped, a change may no longer be possible. Please wait for our confirmation rather than assuming a message has stopped fulfillment. We may ask you to place an additional item as a separate order.

Requesting a return or exchange

Send the order number, item, reason and relevant photos. Follow the return instructions provided for your request before sending anything back. Do not use an address from old correspondence or ship a modified DIY kit on the assumption it is returnable.

Refund or store credit?

Check the resolution message to see whether a refund or store credit was issued. For store credit, use the customer account associated with the same email address as the original order and follow the credit notification instructions. If the credit does not appear, contact us before completing a new purchase.

Refund posting times depend on the payment provider. If you cannot locate an expected refund, send the order number and refund notification date; do not email full payment-card details.